Nov 22, 2016
Thank you for your participation in the 2016 Fall Block PARCC Assessments.
In this edition of the Administrative Bulletin you will find information regarding:
- Test Coordinator Information: Prepare Test Sessions
- Test Coordinator Information: Missing, Contaminated, or Damaged Materials
- Test Administrator Information: Monitoring Student and Item Progress
- PARCC Customer Support Center Information: Thanksgiving Closure
Test Coordinator Information: Prepare Test Sessions
The Prepare Session or Prepare All Sessions (for multiple sessions) button will only be visible to users assigned LEA/District Test Coordinator or School/Institution Test Coordinator roles. The button will appear one school day before the states testing window opens and remain available through the end of the state testing window.
Test sessions must be prepared prior to starting them. Test Coordinators must prepare them before Test Administers will be able to start them.
The time it takes to prepare test sessions varies depending on the number of sessions being prepared at one time and the number of student tests assigned to each. It is recommended to prepare test sessions at least a day before your school’s testing begins.
Students requiring a Human Reader for a computer-based test should be placed in specific Human Reader test sessions. Once test sessions are created, they will need to be manually switched to Human Reader sessions in the PearsonAccessnext user interface. For directions on how to complete this task, please view Assigning Sessions and Student Classes.
Make sure all students Personal Needs Files (PNP) are correct. A test form is assigned when the prepare session step is taken. Students PNP information for form-supported accommodations cannot be updated when they are in a prepared or started test session. For directions on how to update PNP information for students that are in prepared or started test sessions, please view Personal Needs Profile (PNP) Guidance.
Once a test session is prepared, students can only be added to the sessions manually through the user interface. Students cannot be added to prepared or started sessions via SR/PNP Import. For directions on how to complete this task, please view Assigning Sessions and Student Classes.
Test Coordinator Information: Missing, Contaminated, or Damaged Materials
As you receive shipments for fall block testing, make sure to thoroughly inventory all materials arriving in your district. Use your District Chain of Custody Form (included in Box 1 of your shipment) and your Packing List to confirm that all of your materials have arrived and are in appropriate condition for testing.
If you encounter any of the following issues, please complete the Form to Report Contaminated, Damaged, or Missing Materials found on Avocet and upload it into PearsonAccessnext:
- You are missing part of your shipment.
- A portion of your shipment contains damaged materials.
- You have materials with duplicate serial numbers.
- You have materials with non-consecutive serial numbers.
During testing, if testing materials become contaminated or damaged, please record the serial number of the materials, transcribe any student answers which can be transcribed, and complete the Form to Report Contaminated, Damaged, or Missing Materials found on Avocet; submit it according to your state policy. You may need to contact your state for further instructions.
Test Administrator Task: Monitoring Student and Item Progress
Test Administrators must monitor the status of students working on computer-based tests during the administration. Monitoring student status allows Test Administrators to determine which students have completed their test, as well as which students have logged out of the test before completion.
Here is a color-coded reference of these statuses:
- A grey Ready status indicates a test that is ready to be started by a student.
- A green Active status indicates that the student started the test with his/her login information from the Student Testing Ticket.
- A red Exited status indicates the student exited the test without submission and the test must be resumed by the Test Administrator to continue testing.
- A yellow Resumed or Resumed Upload status indicates the test has been resumed by the Test Administrator and is ready for the student to log back in and resume testing.
- A blue Complete or Marked Complete status indicates the test has been submitted by the student or marked complete by the Test Administrator.
Additionally, a Test Administrator has the ability to monitor a students progress through the items on the computer-based assessment. This is useful if a student has accidentally logged out of a unit or becomes ill and cannot complete the unit. The Test Administrator can use Item Progress information to determine if the student has actually completed the unit and not submitted or to determine a resuming point for a student who has become ill.
- From the Students in session page, select the session you wish to monitor.
- Use filters to find the student(s) to monitor.
- Click on the students status and the Student Test and Item Progress page will open for the selected student.
- The following testing details are available: Item, Unit, Sequence numbers, Items visited and answered by the student, and a timestamp of the items last update
Additional resources to assist with Monitoring Student and Item Progress:
- Document: PARCC 2016 Fall Block Computer-Based Testing Test Administrator Manual, PearsonAccessnext User Guide: Monitor or Change Student Status
- Training Module: PARCC Computer-Based Testing: Administration Training for Test Administrators Training Module
PARCC Customer Support Center Information
Important: PARCC Customer Support will be closed on November 24 & 25 for the Thanksgiving holiday.
If you have questions regarding the administration of the PARCC assessments or materials required for testing, please contact Pearsons PARCC Customer Support Center: 1-888-493-9888 (open Monday through Friday, 5:30am to 6:30pm CT) or PARCC@support.pearson.com. **Do not include any students personally identifiable information (e.g. name, date of birth) in emails.
Customer Satisfaction Survey: After contacting the call center, please complete the CSAT Survey that you receive via email. These surveys ensure accurate information and high quality service is being provided. Your feedback helps us enhance our customer service training.
Find answers to Frequently Asked Questions by clicking on Customer Service FAQs in the footer of the PARCC/Pearson Portal. If you have questions regarding state policies, please contact your state PARCC contact for the most current and relevant information.
We appreciate your participation!
Pearson PARCC Program Team