Mar 8, 2017
The following communication was developed to help school and district Technology Coordinators prepare for and administer the 2016-2017 PARCC assessments. Monthly technology updates will include technology information, implementation resources, hot topics, and troubleshooting guidance. Previous Technology Bulletins are stored at http://parcc.pearson.com/bulletins/. The next communication is tentatively scheduled for March 22, 2017.
Precaching Test Content
Precaching test content through PearsonAccessnext is recommended; however, please note that each browser has specific requirements for precaching. Requirements and directions on how to Precache Test Content can be found here: https://support.assessment.pearson.com/x/dRFgAQ.
Precaching downloads all available forms for the specified grades/subjects to the ProctorCache machine. Once test content has been successfully cached, it will not be necessary to recache when modifying a student’s PNP or adding new students to sessions.
For additional information about precaching content, refer to:
- Document: ProctorCache Overview, Proctor Cache System Requirements
- Training Module: Proctor Caching and TestNav Configuration
Network Requirements and Guidelines
Pearson has published a new support page containing network requirements and best practices for wireless networks. The network requirements have not changed from previous communications; they still align with the PARCC Technology Guidelines. The portion of the document detailing best practices for wireless networks provides new information that will help Technology Coordinators optimize their school/district network prior to testing. The new support page can be found here: https://support.assessment.pearson.com/x/AxZgAQ.
Removal of Test Connection Button in PearsonAccessnext
The “Test Connection” button has been removed from the TestNav Configuration details in PearsonAccessnext. Previously, this button would have been found under Setup > TestNav Configurations when using the “Create/Edit” task to create a new TestNav Configuration or modify an existing configuration.
Going forward, to test the connection to the ProctorCache machine, perform one of the following:
- Option 1 – App Check: While using the “Create/Edit” task to modify an existing configuration, capture the Configuration Identifier in the Configuration Identifier field. Then, on a student testing device, open TestNav and navigate to the Sign In screen. Click the User icon in the top right and select “App Check”. Input the Configuration Identifier and click “Run App Check”. TestNav will attempt to download a file from the ProctorCache machine and provide a success or failure message.
- Option 2 – Test URL: In an internet browser on a student testing device, use the IP address and the port of the ProctorCache machine to navigate to “http://
: ”. Example: [http://10.1.1.1:4480](http://10.1.1.1:4480). If the ProctorCache user interface appears in the browser, then the ProctorCache machine is accessible from that device. Please note, this option only tests the connection to the ProctorCache machine; it does not verify that content can be downloaded from the ProctorCache machine.
For additional information about App Check, please reference: https://support.assessment.pearson.com/x/HgACAQ.
PearsonAccessnext and TestNav 8 Version Updates
On January 9, 2017, the PearsonAccessnext Training Center and the non-secure Tutorials and Practice Tests received version updates to prepare for Spring testing. The version updates do not require new client installs. The TestNav apps and ProctorCache client software versions released in August 2016 will be used for the Spring 2017 test administration. No additional action is required for schools that are already using the latest client software versions. To upgrade TestNav apps or ProctorCache visit http://download.testnav.com.
Please review the list of most recent enhancements to each system shown below. To review more detailed information on technology changes for Spring 2017, a PARCC 2017 Spring Technology Crosswalk has been posted to Avocet that contains all key technology changes from last year to this year.
Commonly Reported Questions and Issues
|Questions/Common Issues Reported||Resolution/Status|
|The installed app is out of date (Error 8029)||
Recommended process/troubleshooting steps: This error indicates the TestNav app has not been updated since Spring 2016. Uninstall TestNav and download the newest version of the application from http://download.testnav.com, or from the appropriate app store on mobile devices.
Please note, this issue can be identified prior to testing by running App Check on the student testing devices.
|Unable to connect to the Proctor Caching machine (Error 8026)||
Recommended process/troubleshooting steps: The 8026 error indicates that the student testing machine does not have connection to the proctor caching machine. Some possible resolutions are:
|The “Start” or “Resume” button is grayed-out after the student logs in to TestNav, even after unlocking the Unit in PearsonAccessnext.||
Recommended process/troubleshooting steps: This behavior can be caused by the following:
What resources are available?
Technical User Guides and Training Modules are the best sources for information:
- PARCC Resource Home Page: http://parcc.pearson.com/
- PARCC Manuals: http://avocet.pearson.com/PARCC/Home#news
- PARCC Web-based Training Modules: http://parcc.pearson.com/training-modules
- PARCC Technology Crosswalk: http://avocet.pearson.com/PARCC/Home#14673
- PARCC TestNav Expected Behaviors: http://avocet.pearson.com/PARCC/Home#15087
What are the technical requirements and where are the setup instructions?
The TestNav 8 system requirements and the technology setup instructions are all available below:
- System Requirements: https://support.assessment.pearson.com/x/HwYcAQ
- Technology Setup: https://parcc.pearson.com/technology-setup/
PARCC Support Center
If you have questions regarding the administration of the PARCC assessments, please contact Pearson’s PARCC Customer Support Center: 1-888-493-9888 (open Monday through Friday, 5:30am to 6:30pm CST) or email@example.com.
For state policy questions, please contact your state PARCC contact.